For items purchased on sale from our website, refunds will not be provided if you change your mind. Should you decide to return non-warranty items due to a change in preference, restocking fees will apply. Upon placing an order for a laser device online, and if you’ve shared your email address, you’ll receive a confirmation email from Woocommerce. Typically, we acknowledge your order within minutes. We aim to dispatch your product within three business days. The Handy Cure S’ Laser device has a 60 day money back guarantee returns policy and comes with a 24-month warranty from its purchase date. For specifics, please consult the user manual. The Iaso Ultra Laser device has a 30 day money back guarantee returns policy and is covered by a 12-month warranty from the purchase date. To be eligible for a full refund, returned items must include all contents and be in their original packaging. We suggest returning products via registered mail, ensuring you cover all postage costs upfront. All shipping and insurance fees are the buyer’s responsibility. We recommend securing your shipment with registration or insurance, as we won’t cover lost, stolen, or damaged goods during transit. Our refund policy doesn’t cater to items damaged post-delivery or those tampered with.